Customer satisfaction is important to Modern Sports Goods.

Eligibility for Refund

Refunds may be approved if:

• The wrong product was delivered.
• The product arrived damaged due to shipping.
• The item has a verified manufacturing defect.
• The order cannot be fulfilled by us.

Non-Refundable Items

Refunds are not available for:

• Custom-made or private-label products.
• OEM-manufactured products.
• Products damaged due to misuse or improper handling.
• Orders cancelled after production has started.

Refund Process

Customers must notify us within 7 days of receiving the product and provide photographs or other evidence of the issue.

Once the claim is reviewed and approved, refunds will be processed using the original payment method.

Processing Time

Approved refunds are generally processed within 7–14 business days, depending on your payment provider.

Contact

For refund requests, please contact our customer support team with your order number and supporting documentation.